CUSTOMER SERVICE

 

How to buy



Simply choose a product, and click on the ‘Buy Now’ button. You can carry on browsing our site and add other products to your order, until you are ready to pay. Our payment process is hosted on a secure server, so your credit card details are safe. We will send you notification of your order by email.


Security



We realise how important it is to securely store any information that you provide.
This site uses WorldPay's payment processing which provides high levels of security. Card and account details are captured on secure servers, keeping abreast of the latest payment or anti-fraud developments. Our shoppers are protected from fraudulent use of their card in a "card not present" environment, by their card issuers.

Return policy & instructions



How do I return cancelled or damaged goods?
Under the Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 14 working days of delivery. We cannot accept cancellations for any CDs, LPs, and DVDs, where the sealed packaging has been broken or removed. We are also not able to accept any cancellations for Digital Download purchases. If you wish to return the goods, you should wrap the item securely and include the packing slip you received with the order. Send the item back to us within 14 working days of the date that the item was delivered to you. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. IMPORTANT: Please notify us at dk@dzihankamien.com prior to your shipment and await our instructions. This will dramatically speed up the handling and an eventual refund. Returns made without prior authorization might be rejected.


All returns should be sent to the following address and be sure to include the packing slip:

dZihan Kamien
c/o Couch Records Music Production GmbH
Lindengasse 25, 1070 Vienna
Austria, Europe


Supported Payment Methods



Credit card payment
Our webshop uses Secure Sockets Layer (SSL) software which is the industry standard today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. At the momemt we accept Visa and Mastercard only.
Visa
Master Card

Digital Download



By buying the album as a digital download you will receive all album tracks as hi-resolution mp3 files, additional tracks (please check the track list of the respective album), a digital booklet including all cover art and a video (if available).

Read our Special Terms And Conditions regarding downloads of digital audio and digital audio-visual files



Bundle

(Compact Disc and Digital Download)

By buying the album as a Bundle you will receive, immediately after the successeful transaction, all album tracks as hi-resolution mp3 files, additional tracks (please check the track list of the respective album), a digital booklet including all cover art and a video (if available).
Additionaly, a hard copy Compact Disc will be sent to You by mail.

Read our Special Terms And Conditions regarding downloads of digital audio and digital audio-visual files


Gift message



If your order is a gift, we can include a gift message.


Delivery & Conditions



How do you calculate transport cost?
All items will be shipped from our warehouse in Vienna/Austria. We apply only the actual cost, which are calculated at the moment of shipping. The cost depend on the weight of the package. To have a better idea what to expect, check out the table below. The shipment will be made by regular Mail.
Only for shipments outside the EU: In case of exportation of the product, it remains the responsibility of the Buyer to comply with any legislation or regulations governing the importation of the goods into the country of destination and to pay any duties thereon. dZihanKamien.com shall not be liable for the product’s compliance with import regulations.

Overview of shipping costs, by weight

WEIGHT
AUSTRIA
EUROPE**
WORLD***
100 gr. (one product*)
EUR 2,00
EUR 2,30
EUR 3,95
350 gr.
EUR 2,25
EUR 6,20
EUR 6,85
500 gr.
EUR 2,75
EUR 8,00
EUR 10,75
1000 gr.
EUR 3,75
EUR 10,75
EUR 17,85
2000 gr.
EUR 4,75
EUR 16,95
EUR 31,10
* 100 gr is a weight of one CD or one t-shirt including packaging.
** EUROPE: Albania, Andorra, Armenia, Azerbaijan, Belgium, Bosnia And Herzegovina, Bulgaria, Denmark, Estonia, Finland, France, French Guiana, French Southern Territories, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Macedonia, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Czech Republic, Turkey, Ukraine, Vatican City State, Cyprus
*** WORLD: All other countries that are not listed under Europe.


When do we charge VAT?

All prices are quoted in Euro and are inclusive of VAT (mwst 20%) unless otherwise stated. The products are available as long as stock last. When shipping within the EU, dZihanKamien.com will charge 20% VAT (Austrian rate). For all shipments outside the EU, there will not be any VAT charged. Only for shipments outside the EU: In case of exportation of the product, it remains the responsibility of the Buyer to comply with any legislation or regulations governing the importation of the goods into the country of destination and to pay any duties thereon. dZihanKamien.com shall not be liable for the product’s compliance with import regulations.

Transport
It will be by Post at your risk. If nothing else agreed, by surface mail. In case of damage please contact these delivery-firms. Please contact us in any case. Maybe we can find a solution from here.



DISCLAIMER



DZIHANKAMIEN DOES NOT PROMISE THAT THE WEBSHOP OR ANY CONTENT INCL. PRICES AND SERVICE OF THE WEBSHOP WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED. THE WEBSHOP AND ITS CONTENT ARE DELIVERED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. DZIHANKAMIEN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY INCL. TYPING ERRORS AND NON-INFRINGEMENT.



Contact us



dZihan Kamien
c/o Couch Records Music Production GmbH
Lindengasse 25, 1070 Vienna
Austria, Europe

fax: +43.1.522570714

dk@dzihankamien.com